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Contact Centre Call Deflection & Self-service with AI Chatbots ROI

Chart
PDF Report
AI Generated

Calculates the annual ROI, net savings, and payback period for implementing a voicebot solution to handle 'not received items' calls in a call centre, replacing live agents with automated handling for a portion of calls.

Model Capabilities
  • Generated with AI
  • Time in process 45 Seconds
  • The only modification was presenting the payback period and ROI
  • This is a quick '1 Click' change and save' in the Calculator editor
Prompt Used for AI Generation:

Create an ROI calculator for a voicebot solution to handle 415,000 calls annually in a call centre dealing with 'not received items'.

These calls are currently handled by live agents.

The cost per call for the prospect is £4.00.

They expect a 50% containment rate.

Installation is £50,000, and the annual LLM subscription is £10,000.

The cost per call is £0.42.